The Next Big Opportunity in Nearshoring: Qualfon CSO Explains

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Qualfon Chief Sales and Marketing Officer, Bob Dechant, explains the rapid growth, trends, and upcoming opportunities in outsourced call center services in Latin America, the Caribbean, and other near-shore markets. He also describes how Qualfon achieves employee tenure and attrition rates that are two times the industry average. This video was recorded at Nearshore Nexus 2014, a Nearshore Americas event.


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